Privacy Policy

Transconnect Solutions Pty Ltd, ACN 156 112 220

In this Privacy Statement, the terms “you” and “your” refer to a website user (“User”) of this Transconnect operated website (the “Website”); and the terms “we”, “us” and “our” means Transconnect.

We recognise and value the protection of your personal information and have implemented this Privacy Statement in order to inform you about how we will use your personal information. This Privacy Statement is governed by the Australian Privacy Act 1988 (Cth) (the “Act”).

By visiting the Website, you agree to be bound by the terms and conditions of this Privacy Statement, the Act and any other applicable laws of Australia. We reserve the right to update the terms of this Privacy Statement at any time.

  1. What information do we collect from our customers?
    1. Personal Information
      When you sign up to the website, you may be asked to supply certain personal information including your:
      • name;
      • nationality;
      • address;
      • telephone number;
      • facsimile number;
      • email address
      • username and password; and
      • organisation details / job title
        (“Personal Information”)
    2. Your responsibilities

      The Terms of Use outline your obligations and responsibilities when using the Website. During the sign up process, Your Transport Company we will provide you with a username and password to gain future access to the Website. You are solely responsible for maintaining the security of your username and password at all times.

      If you are not the intended recipient of an email from us or have received an email from us in error, please delete the original and any copy of the email and notify us by email on

  2. Use and disclosure of Personal Information
    1. Your Personal Information will be used by us for the following purposes:
      1. to provide you with tracking information of freight;
      2. to ensure the proper function of the Website and online software;
      3. for our planning, product development and research requirements;
      4. for registration and to manage your account;
      5. to respond to your requests, questions, and comments;
      6. to resolve disputes or resolve problems;
      7. to prevent prohibited or illegal activities; and
      8. to enforce our Terms of Use Policy; and
      9. as may otherwise be described to you at the point of collection or pursuant to your consent.
    2. Your Personal Information may also be used or disclosed if:
      1. we are required or authorised by law or if it is reasonably necessary to enforce the law;
      2. the information is necessary for the establishment, exercise or defence of a legal claim;
      3. there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life or health; or
      4. you have given express consent to us for a prescribed purpose.
      5. We will not sell, distribute, rent, licence, disclose, reveal, share or pass your Personal Information to any third parties in accordance with this Privacy Statement, and to those who are contracted to us to keep the information confidential.

  3. Sending information overseas

    You consent to us disclosing your Personal Information to other third parties contracted to us that are located outside of Australia. We will take all reasonable steps to ensure that such recipients respect the confidentiality of your Personal Information by abiding by equivalent privacy laws and regulations required in the relevant country located outside Australia.

  4. Security of your information

    We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by our authorised personnel.

    Please keep in mind that no information transmitted over the Internet can be guaranteed to be 100% secure. We will endeavour to protect your Personal Information, however we cannot ensure or warrant the security of any information you transmit to us or receive from our online software. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.

  5. Links

    This Privacy Statement applies solely to information collected by the Website. The Website may contain links to other web sites on the Internet. Please be aware that we are not responsible or liable for the privacy practices of such other web sites.

    You access destination links at your own risk. We encourage you to read the privacy statements of each and every web site that collects your personally identifiable information. To assist us in providing you with the best service possible, we would appreciate your comments about any external links at:

  6. Third Party Advertising Services

    We may utilise certain third party advertising services (e.g. organisations such as FastClick or Google) to display advertisements on the Website. These third party services may place a cookie on your computer for the purposes of ad tracking and presentation.

    Cookies are pieces of information that websites send to the browser and are stored in the computer hard-drive. Cookies make using this website easier by storing information about your preferences on this Website. This allows the site to be tailored to you on any of your return visits. Cookies will not identify you personally. If you would prefer not to receive cookies, you can alter your security settings on your web browser to disable cookies or to warn you when cookies are being used. However, by disabling the cookie function in your web browser you may impede your ability to use parts of the site.

  7. Unsubscribing from our email database

    To unsubscribe from our e-mail database please send an e-mail to: with the following message typed into the body of the e-mail. The message you need to type or copy into the body of your e-mail is “UNSUBSCRIBE”.

  8. How can I access, correct or update my information?

    You can always access and change the personal information you provide to us. If a change to your Personal Information impacts your access to the Website you will need to provide us with your Personal Information in order to edit your registration information.

    If you wish to access or modify your Personal Information you have provided to us, you may do so through the Website.

  9. Merger or Acquisition

    If the Website or Transconnect is merged or acquired by another entity, your Personal Information may be transferred to such entity as a part of the merger or acquisition.

  10. How to contact us

    If you have any concerns or questions in relation to your privacy, please contact us by telephone on +612 9756 0114 or send any questions to us via our email

    We reserve the right to modify this Privacy Statement at any time.